Please see our most asked questions here. If you can't find the answer to your question, please contact us.


Where do you ship?

Jenny Nordic Skincare ships to the UK, USA and EU. Please read our Shipping policy for more information.

How much does shipping cost?

Standard shipping to the UK is £3.95 and free for orders over £50. For EU and USA orders the shipping cost varies by weight. Free shipping on orders over £119.

Can I cancel my order?

You can cancel your order within 14 days after receiving the order. Please see Return & Refund policy for more information.

My order hasn't arrived, what do I do?

You can track your parcel through the link provided in your shipping confirmation email. Please refer to our Shipping policy regarding the estimated shipping times. If you have any questions, please don't hesitate to contact us.

When will my order be shipped?

All orders are processed Monday to Friday, excluding any UK bank holidays. We aim to ship the orders within 1-2 working days. You can find more information in our Shipping policy.

My order has arrived damaged, what do Ido?

If your order has arrived damaged, please get in touch immediately.


How to use Jenny Nordic Skincare products?

You can follow the Balance & Ritual or incorporate the products individually into your ritual. We recommend using Rehydrate & Balance Beauty Essence as the first step of any skincare ritual after cleansing and Glow & Revitalize Oil Serum as the last.

How do I know if your products suit my skin?

All Jenny Nordic products are suitable for all skin types. However, we recommend patch testing if you're unsure, or if your skin is very sensitive. We use essential oils in some of our formulas. You can find the known allergens listed in the list of ingredients.

What ingredients are used in the products?

We use organic ingredients in our products whenever possible. Each product has its ingredient list visible on the page. You can also find more information on the ingredients in our Ingredient Directory.

Are your products tested on animals?

We don't test our products on animals. Animal testing of cosmetic products are banned in the UK and EU.

Are your products vegan?

We use only plant-based ingredients in our formulas.

Are your products organic?

Respecting nature is important to us. We use organic ingredients whenever we can. You can check ingredients lists for each product and see an asterix indicating an organic ingredient.

Recycling and sustainability

How to recycle the packaging?

All our packaging, boxes and bottles are kerbside recycable. Please contact your local authorities for more information.

Do you offer refills?

Unfortunately, we are not offering refills at the moment.

How about carbon emissions?

Jenny Nordic has partnered up with Compensate to zero out out carbon emissions. You can read more about our approach on sustainability here.