Pre-paid courses and packages
All pre-paid courses must be paid in full at the time of booking and must be completed within the time frame specified in the Purchase Agreement. The duration may vary depending on the treatment specifications outlined in that agreement. Pre-paid courses are non-refundable. Missed appointments without prior notice will result in treatments being deducted from your pre-paid course.
Exceptions / non-refundable items
Certain types of items cannot be returned or refunded, like perishable goods, pre-paid courses, and used/opened personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific order.
Unfortunately, we cannot accept returns on sale services/items or gift cards.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Refunds & Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
To be eligible for a product refund or exchange, items must be returned in their original condition, including being unused, unopened, and with their seal intact. The items must be in the same condition as when they were initially purchased from Jenny Nordic Holistic Beauty. We will not accept any items for exchange or refund if they have been used or are not in the exact condition as when purchased from us. This policy does not affect your statutory rights.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please get in touch with us at jenny@jennynordic.com.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at jenny@jennynordic.com.
If we accept your return, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at jenny@jennynordic.com